NOC 64409: Other customer and information services representatives
Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.
Last reviewed 2026-11-02 · Sources: Immigration, Refugees and Citizenship Canada (IRCC)
Quick answer
NOC 64409 (Other customer and information services representatives) is a TEER 4 occupation — not skilled work for FSW or CEC. It is not on IRCC's high-wage list. It isn't on any current category-based draw list.
TEER
TEER 4
Not skilled for FSW/CEC
High-wage
Not listed
No extra CRS points
Category draws
None
IRCC 2026 lists
| NOC 2021 code | 64409 |
|---|---|
| Title | Other customer and information services representatives |
| Broad category | Sales and service occupations |
| TEER | TEER 4 — usually requires a high school diploma or several weeks of on-the-job training |
Example job titles
- accounts information clerk
- bus information clerk
- complaints clerk - customer service
- contact centre agent - customer service
- courtesy desk clerk
- customer service representative - call centre
- enquiries clerk
- information clerk - customer service
Main duties
- Customer services representatives in retail establishments
- Answer, in person or on the phone, enquiries from customers
- Investigate complaints regarding the establishment's goods, services and policies
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Receive credit and employment applications.
- Contact centre agents
- Take customer orders for goods or services
Your duties should match the lead statement and most of the main duties to use this NOC — check the full profile on the official NOC site.
Related occupations
- NOC 64400 — Customer services representatives - financial institutions
- NOC 64401 — Postal services representatives
- NOC 64410 — Security guards and related security service occupations
- NOC 64100 — Retail salespersons and visual merchandisers
- NOC 64101 — Sales and account representatives - wholesale trade (non-technical)
- NOC 64200 — Tailors, dressmakers, furriers and milliners
- NOC 64201 — Image, social and other personal consultants
- NOC 64300 — Maîtres d'hôtel and hosts/hostesses
- NOC 64301 — Bartenders
- NOC 64310 — Travel counsellors
← NOC 64401 Postal services representatives · NOC 64410 Security guards and related security service occupations →
Calculate your CRS score → · All NOC codes · High-wage list
TEER 4 also matters for work permits: see the spousal open work permit (TEER rules for spouses of workers), LMIA explained and the Atlantic Immigration Program (job offers in TEER 0–4).
Sources: Statistics Canada NOC 2021 V1.0; IRCC high-wage occupations; IRCC category-based selection; IRCC who can apply.
Frequently asked questions
Is NOC 64409 eligible for Express Entry?+
NOC 64409 is a TEER 4 occupation. IRCC only counts TEER 0, 1, 2 or 3 work as skilled experience for the Federal Skilled Worker Program and the Canadian Experience Class, so this occupation alone generally won't meet those requirements. Provincial programs may differ.
Is NOC 64409 a high-wage occupation?+
No. NOC 64409 isn't on IRCC's Express Entry high-wage occupations list, so it doesn't earn the extra high-wage or job offer CRS points. Canadian work-length points can still apply for TEER 0–3 work.
Which Express Entry category draws include NOC 64409?+
None of IRCC's current category-based selection lists include NOC 64409. Candidates can still be invited in general, program-specific (such as CEC) or PNP rounds.