Enquiries clerk NOC code
NOC 2021 code, TEER level and Express Entry status for enquiries clerk.
Last reviewed 2026-11-02 · Sources: Immigration, Refugees and Citizenship Canada (IRCC)
Quick answer
The NOC code for enquiries clerk is 64409 (Other customer and information services representatives), a TEER 4 occupation — not skilled work for FSW or CEC.
NOC code
64409
TEER 4 · not skilled for FSW/CEC
High-wage
Not listed
No extra CRS points
Category draws
None
IRCC 2026 lists
What NOC 64409 covers
Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.
| Unit group | 64409 — Other customer and information services representatives |
|---|---|
| TEER | TEER 4 — usually requires a high school diploma or several weeks of on-the-job training |
| Broad category | Sales and service occupations |
Main duties to compare with yours
- Customer services representatives in retail establishments
- Answer, in person or on the phone, enquiries from customers
- Investigate complaints regarding the establishment's goods, services and policies
- Arrange for refunds, exchange and credit for returned merchandise
- Receive account payments
- Receive credit and employment applications.
To use NOC 64409 on an Express Entry profile or reference letter, your duties should match the lead statement and most of the main duties. See every duty and the full Express Entry breakdown for NOC 64409 →
Other job titles under NOC 64409
- Accounts information clerk
- Bus information clerk
- Courtesy desk clerk
- Complaints clerk - customer service
- Contact centre agent - customer service
- Customer service representative - call centre
- Information clerk - customer service
Calculate your CRS score → · All job titles A–Z · High-wage list
Sources: Statistics Canada, NOC 2021 Version 1.0 (example titles and duties); IRCC high-wage occupations and category-based selection lists. Check the official NOC site before you apply.
Frequently asked questions
What is the NOC code for enquiries clerk?+
In NOC 2021, "enquiries clerk" is an example title in unit group 64409 — Other customer and information services representatives. It is a TEER 4 occupation in the "Sales and service occupations" broad category.
Is enquiries clerk eligible for Express Entry?+
NOC 64409 is TEER 4. IRCC only counts TEER 0–3 work as skilled experience for the Federal Skilled Worker Program and Canadian Experience Class, so this work generally won't qualify for those programs on its own. Some provincial programs accept TEER 4–5 work.
Does enquiries clerk get extra CRS points?+
NOC 64409 isn't on IRCC's high-wage list, so there are no extra high-wage or job offer points. Canadian work-length points still apply for TEER 0–3 work.
Can a enquiries clerk get a category-based Express Entry invitation?+
NOC 64409 isn't on any of IRCC's current category-based selection lists. You can still be invited in general, Canadian Experience Class or Provincial Nominee Program rounds.
What if my job title says enquiries clerk but my duties are different?+
IRCC assesses your duties, not your job title. Compare what you actually do with the lead statement and main duties of NOC 64409. If most of them don't match, look at the related occupations below or search the official NOC site.