NOC 62023: Customer and information services supervisors
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.
Last reviewed 2026-11-02 · Sources: Immigration, Refugees and Citizenship Canada (IRCC)
Quick answer
NOC 62023 (Customer and information services supervisors) is a TEER 2 occupation, so it counts as skilled work for Express Entry. It is not on IRCC's high-wage list. It isn't on any current category-based draw list.
TEER
TEER 2
Skilled for Express Entry
High-wage
Not listed
No extra CRS points
Category draws
None
IRCC 2026 lists
| NOC 2021 code | 62023 |
|---|---|
| Title | Customer and information services supervisors |
| Broad category | Sales and service occupations |
| TEER | TEER 2 — usually requires a college diploma or apprenticeship of 2+ years, or supervisory roles |
Example job titles
- call centre agent supervisor
- contact centre supervisor
- current accounts supervisor
- customer service representatives supervisor - financial services
- information clerks supervisor
Main duties
- Customer service representatives supervisors - financial services
- Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Establish work schedules and procedures
- Coordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Identify training needs and train workers in job duties and company policies
- Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
Your duties should match the lead statement and most of the main duties to use this NOC — check the full profile on the official NOC site.
Related occupations
- NOC 62010 — Retail sales supervisors
- NOC 62020 — Food service supervisors
- NOC 62021 — Executive housekeepers
- NOC 62022 — Accommodation, travel, tourism and related services supervisors
- NOC 62024 — Cleaning supervisors
- NOC 62029 — Other services supervisors
- NOC 62100 — Technical sales specialists - wholesale trade
- NOC 62101 — Retail and wholesale buyers
- NOC 62200 — Chefs
- NOC 62201 — Funeral directors and embalmers
← NOC 62022 Accommodation, travel, tourism and related services supervisors · NOC 62024 Cleaning supervisors →
Calculate your CRS score → · All NOC codes · High-wage list
TEER 2 also matters for work permits: see the spousal open work permit (TEER rules for spouses of workers), LMIA explained and the Atlantic Immigration Program (job offers in TEER 0–4).
Sources: Statistics Canada NOC 2021 V1.0; IRCC high-wage occupations; IRCC category-based selection; IRCC who can apply.
Frequently asked questions
Is NOC 62023 eligible for Express Entry?+
NOC 62023 is a TEER 2 occupation. IRCC counts work in TEER 0, 1, 2 or 3 occupations as skilled work experience for the Federal Skilled Worker Program and the Canadian Experience Class, as long as all other program requirements are met.
Is NOC 62023 a high-wage occupation?+
No. NOC 62023 isn't on IRCC's Express Entry high-wage occupations list, so it doesn't earn the extra high-wage or job offer CRS points. Canadian work-length points can still apply for TEER 0–3 work.
Which Express Entry category draws include NOC 62023?+
None of IRCC's current category-based selection lists include NOC 62023. Candidates can still be invited in general, program-specific (such as CEC) or PNP rounds.