Call centre agent supervisor NOC code
NOC 2021 code, TEER level and Express Entry status for call centre agent supervisor.
Last reviewed 2026-11-02 · Sources: Immigration, Refugees and Citizenship Canada (IRCC)
Quick answer
The NOC code for call centre agent supervisor is 62023 (Customer and information services supervisors), a TEER 2 occupation — it counts as skilled work for Express Entry.
NOC code
62023
TEER 2 · skilled
High-wage
Not listed
No extra CRS points
Category draws
None
IRCC 2026 lists
What NOC 62023 covers
Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.
| Unit group | 62023 — Customer and information services supervisors |
|---|---|
| TEER | TEER 2 — usually requires a college diploma or apprenticeship of 2+ years, or supervisory roles |
| Broad category | Sales and service occupations |
Main duties to compare with yours
- Customer service representatives supervisors - financial services
- Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Establish work schedules and procedures
- Coordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
To use NOC 62023 on an Express Entry profile or reference letter, your duties should match the lead statement and most of the main duties. See every duty and the full Express Entry breakdown for NOC 62023 →
Other job titles under NOC 62023
- Contact centre supervisor
- Current accounts supervisor
- Information clerks supervisor
- Customer service representatives supervisor - financial services
Similar titles in other NOC codes
If your duties don't match NOC 62023, one of these may fit better:
- Airline baggage agent — NOC 64312 (Airline ticket and service agents, TEER 4)
- Airline cargo agent — NOC 64312 (Airline ticket and service agents, TEER 4)
- Airline passenger agent — NOC 64312 (Airline ticket and service agents, TEER 4)
- Airline reservation agent — NOC 64312 (Airline ticket and service agents, TEER 4)
- Airline ticket agent — NOC 64312 (Airline ticket and service agents, TEER 4)
- Apartment rental agent — NOC 13101 (Property administrators, TEER 3)
- Bus ticket agent — NOC 64313 (Ground and water transport ticket agents, cargo service representatives and related clerks, TEER 4)
- Car rental agent — NOC 64100 (Retail salespersons and visual merchandisers, TEER 4)
Calculate your CRS score → · All job titles A–Z · High-wage list
Sources: Statistics Canada, NOC 2021 Version 1.0 (example titles and duties); IRCC high-wage occupations and category-based selection lists. Check the official NOC site before you apply.
Frequently asked questions
What is the NOC code for call centre agent supervisor?+
In NOC 2021, "call centre agent supervisor" is an example title in unit group 62023 — Customer and information services supervisors. It is a TEER 2 occupation in the "Sales and service occupations" broad category.
Is call centre agent supervisor eligible for Express Entry?+
NOC 62023 is TEER 2, which IRCC counts as skilled work experience for the Federal Skilled Worker Program and the Canadian Experience Class — provided your actual duties match the NOC description and you meet every other program requirement.
Does call centre agent supervisor get extra CRS points?+
NOC 62023 isn't on IRCC's high-wage list, so there are no extra high-wage or job offer points. Canadian work-length points still apply for TEER 0–3 work.
Can a call centre agent supervisor get a category-based Express Entry invitation?+
NOC 62023 isn't on any of IRCC's current category-based selection lists. You can still be invited in general, Canadian Experience Class or Provincial Nominee Program rounds.
What if my job title says call centre agent supervisor but my duties are different?+
IRCC assesses your duties, not your job title. Compare what you actually do with the lead statement and main duties of NOC 62023. If most of them don't match, look at the related occupations below or search the official NOC site.