Software installation technician NOC code
NOC 2021 code, TEER level and Express Entry status for software installation technician.
Last reviewed 2026-11-02 · Sources: Immigration, Refugees and Citizenship Canada (IRCC)
Quick answer
The NOC code for software installation technician is 22221 (User support technicians), a TEER 2 occupation — it counts as skilled work for Express Entry.
NOC code
22221
TEER 2 · skilled
High-wage
Not listed
No extra CRS points
Category draws
None
IRCC 2026 lists
What NOC 22221 covers
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
| Unit group | 22221 — User support technicians |
|---|---|
| TEER | TEER 2 — usually requires a college diploma or apprenticeship of 2+ years, or supervisory roles |
| Broad category | Natural and applied sciences and related occupations |
Main duties to compare with yours
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
To use NOC 22221 on an Express Entry profile or reference letter, your duties should match the lead statement and most of the main duties. See every duty and the full Express Entry breakdown for NOC 22221 →
Other job titles under NOC 22221
- Computer help desk supervisor
- Hardware installation technician
- Hardware technical support analyst
- Help desk technician
- Call centre agent - technical support
- Client support representative - systems
- Computer help desk representative - systems
Similar titles in other NOC codes
If your duties don't match NOC 22221, one of these may fit better:
- Cable television installation technician — NOC 72204 (Telecommunications line and cable installers and repairers, TEER 2)
- Computer software engineer — NOC 21231 (Software engineers and designers, TEER 1)
- Director of software engineering — NOC 20012 (Computer and information systems managers, TEER 0)
- Embedded software designer — NOC 21231 (Software engineers and designers, TEER 1)
- Embedded software engineer — NOC 21231 (Software engineers and designers, TEER 1)
- Software architect — NOC 21231 (Software engineers and designers, TEER 1)
- Software design engineer — NOC 21231 (Software engineers and designers, TEER 1)
- Software design verification engineer — NOC 21231 (Software engineers and designers, TEER 1)
Calculate your CRS score → · All job titles A–Z · High-wage list
Sources: Statistics Canada, NOC 2021 Version 1.0 (example titles and duties); IRCC high-wage occupations and category-based selection lists. Check the official NOC site before you apply.
Frequently asked questions
What is the NOC code for software installation technician?+
In NOC 2021, "software installation technician" is an example title in unit group 22221 — User support technicians. It is a TEER 2 occupation in the "Natural and applied sciences and related occupations" broad category.
Is software installation technician eligible for Express Entry?+
NOC 22221 is TEER 2, which IRCC counts as skilled work experience for the Federal Skilled Worker Program and the Canadian Experience Class — provided your actual duties match the NOC description and you meet every other program requirement.
Does software installation technician get extra CRS points?+
NOC 22221 isn't on IRCC's high-wage list, so there are no extra high-wage or job offer points. Canadian work-length points still apply for TEER 0–3 work.
Can a software installation technician get a category-based Express Entry invitation?+
NOC 22221 isn't on any of IRCC's current category-based selection lists. You can still be invited in general, Canadian Experience Class or Provincial Nominee Program rounds.
What if my job title says software installation technician but my duties are different?+
IRCC assesses your duties, not your job title. Compare what you actually do with the lead statement and main duties of NOC 22221. If most of them don't match, look at the related occupations below or search the official NOC site.