Hardware technical support analyst NOC code
NOC 2021 code, TEER level and Express Entry status for hardware technical support analyst.
Last reviewed 2026-11-02 · Sources: Immigration, Refugees and Citizenship Canada (IRCC)
Quick answer
The NOC code for hardware technical support analyst is 22221 (User support technicians), a TEER 2 occupation — it counts as skilled work for Express Entry.
NOC code
22221
TEER 2 · skilled
High-wage
Not listed
No extra CRS points
Category draws
None
IRCC 2026 lists
What NOC 22221 covers
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
| Unit group | 22221 — User support technicians |
|---|---|
| TEER | TEER 2 — usually requires a college diploma or apprenticeship of 2+ years, or supervisory roles |
| Broad category | Natural and applied sciences and related occupations |
Main duties to compare with yours
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose and resolve technical problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
To use NOC 22221 on an Express Entry profile or reference letter, your duties should match the lead statement and most of the main duties. See every duty and the full Express Entry breakdown for NOC 22221 →
Other job titles under NOC 22221
- Computer help desk supervisor
- Hardware installation technician
- Help desk technician
- Software installation technician
- Call centre agent - technical support
- Client support representative - systems
- Computer help desk representative - systems
Similar titles in other NOC codes
If your duties don't match NOC 22221, one of these may fit better:
- Aquaculture support worker — NOC 85102 (Aquaculture and marine harvest labourers, TEER 5)
- Business methods analyst — NOC 11201 (Professional occupations in business management consulting, TEER 1)
- Business systems analyst — NOC 21221 (Business systems specialists, TEER 1)
- Chartered financial analyst — NOC 11101 (Financial and investment analysts, TEER 1)
- Chemical analyst — NOC 22100 (Chemical technologists and technicians, TEER 2)
- Chemical laboratory analyst — NOC 22100 (Chemical technologists and technicians, TEER 2)
- Child welfare policy analyst — NOC 41403 (Social policy researchers, consultants and program officers, TEER 1)
- Compensation research analyst — NOC 11200 (Human resources professionals, TEER 1)
Calculate your CRS score → · All job titles A–Z · High-wage list
Sources: Statistics Canada, NOC 2021 Version 1.0 (example titles and duties); IRCC high-wage occupations and category-based selection lists. Check the official NOC site before you apply.
Frequently asked questions
What is the NOC code for hardware technical support analyst?+
In NOC 2021, "hardware technical support analyst" is an example title in unit group 22221 — User support technicians. It is a TEER 2 occupation in the "Natural and applied sciences and related occupations" broad category.
Is hardware technical support analyst eligible for Express Entry?+
NOC 22221 is TEER 2, which IRCC counts as skilled work experience for the Federal Skilled Worker Program and the Canadian Experience Class — provided your actual duties match the NOC description and you meet every other program requirement.
Does hardware technical support analyst get extra CRS points?+
NOC 22221 isn't on IRCC's high-wage list, so there are no extra high-wage or job offer points. Canadian work-length points still apply for TEER 0–3 work.
Can a hardware technical support analyst get a category-based Express Entry invitation?+
NOC 22221 isn't on any of IRCC's current category-based selection lists. You can still be invited in general, Canadian Experience Class or Provincial Nominee Program rounds.
What if my job title says hardware technical support analyst but my duties are different?+
IRCC assesses your duties, not your job title. Compare what you actually do with the lead statement and main duties of NOC 22221. If most of them don't match, look at the related occupations below or search the official NOC site.